A waste of money

Here’s the dark side of accessibility features in mainstream products: Insurance companies may refuse to pay for, say, a communication aid if it’s implemented as part of a standard computer or cell phone, or may insist that all features unrelated to the communication function be deactivated. Unfortunately, this isn’t news to anyone who’s ever provided direct service to clients, but this is the first time we’ve seen the issues laid out this clearly in the mainstream press.

New York Times: Insurers Fight Speech-Impairment Remedy

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