Can you hear us now?

Chalk up another no-brainer conclusion from the world of mobile usability: a survey from Mformation finds that 85% of customers have trouble getting a new phone working, and 95% would try new services if they were easier to figure out.  We think both of those numbers are actually 100% — someone’s lying, or teenagers snuck into the survey pool.  So really, why can’t these products and services have simpler interfaces and better contextual help?  Everyone — not just people with cognitive disabilities — would benefit.

Survey finds mobile phone setup to be excruciatingly difficult – Engadget Mobile

This entry was posted in Communication, Information management, Market drivers, Most or all disabilities, Simplicity, ease of use, Wireless. Bookmark the permalink.

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