Monthly Archives: June 2008

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Posted on June 10, 2008 by Jim Tobias

Accenture reports that 68% of all product returns are due not to a technical fault but to user dissatisfaction.  We’ll only spend about 20 minutes trying to get the thing working properly, then give up and return it.  Or we … Continue reading →

Posted in It's not about the technology | Leave a comment

Turn on those captions!

Posted on June 6, 2008 by Jim Tobias

San Francisco is considering a law that would require TVs in public locations (lobbies, restaurants, airports, etc.) to display captions at all times.  What a great idea, and why not?  The capability is already built in, and this would provide … Continue reading →

Posted in Building the culture of accessibility, It's not about the technology | Leave a comment