“Surface” is Microsoft’s intelligent table with built-in sensors and a projecting display that lets you interact with objects you put on it. AT&T is getting ready to harness Surface at its wireless retail stores. You’ll be able to put a handset model on the table and see info on coverage, features, and accessories, all without having to deal with a sullen, undertrained salesclone.
We’re hoping that AT&T remembers to include info about hearing aid compatibility and other accessibility features. And that Surface can be seen easily from a wheelchair, has a large print mode, and a screen reader … and a pony! Seriously, this is a great opportunity to advance accessible retail.